The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Thank you very much for contacting us. Professional and polite. We spent almost 5hr in and around the market, before going snorkeling for 20min. Do not deserve even 1 star rating. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Dollars a piece for round trip it was a great bargain. The whole trip was wonderful except for our airport transfer both ways! This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Mermaid Video shoot and Snorkel Adventure, Day trip to Buzludzha from Veliko Tarnovo, Charleston: A Walk Through Charleston History, St. Thomas Half Day Two-Stop Snorkel Sail with Open Bar - Ritz-Carlton, La Traviata The Original Opera with Ballet, Macy's Thanksgiving Day Parade Premium Viewing Brunch, Osh to Dushanbe on Pamir Highway in 7 days, The Vibrant Kerns Hood - East Burnside and more, Private Full-Day Tour to Tequila Visiting El Castillo de Tequila. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. Call (520) 229-4990 to schedule your ride or visit. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Tripadvisor performs checks on reviews. WestJet needs to find a different company to use. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Bonampak Sm 64 Mz 40 Lt 20. My trip was booked AND payed 2 times due to a failure of the system. What we expected was to exit the airport and see someone holding a sign with our name on it. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Our team checks each review posted on the site disputed by our community as not meeting our. customerservicecun@bestday.com, Flight changed to 6:50 on Thursday Jan 5. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. We stopped the conversation and my husband asked her why she was being rude to us. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Hola, puedo llevar conmigo a mi mascota? . On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. Old people, children, babies in strollers, and even flight crews! Would rate 0 if possible. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. I contacted them through WhatsApp. They continued to assure him they were five minutes away. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. We couldn't snorkel in Chankallah park due to bad weather. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Worst company to work with. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. Nor Gonzalez has been of no help either! If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. Take your trash with you. Was an all day event, 830am -6pm. This is the version of our website addressed to speakers of English in the United States. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. Then we took a jeep rental. It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. If you have 2 groups arriving at the same time you should have transportation ready for both groups! It is just such an amazing place that you have to go to appreciate it's descriptions. Thanks! Horrible experience! By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. See Promotional Terms. The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Keep in mind we did go down about 10 min early to ensure wed be on time. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Groupon promo codes may not be used for this offer. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. Offer is not eligible for our promo codes or other discounts. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Yes Best Day Tours was the same as BD. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. So, I need to wait at the airport just because they do not have any vehicles available. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. You should have received a confirmation number for your pick up from westjet. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Will complain to Costco to never use them. Do you have an email to contact BD Experience Cancun? Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Never again will we be using BD Travel. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. Full Time position. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. Oro Valley Dial-a-Ride (520) 229-4990. Job in Marana - Pima County - AZ Arizona - USA , 85653. The perfect time to try to scam someone. He said he would be there in 5 minutes. They treat you like you are nobody. We scheduled a transportation for a flight out. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Comida: Italiana, Pizzera, Napolitana, De Campania. Rename to BadDay Experiences - con artists. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Tripadvisor performs checks on reviews. Por favor envenos el nombre de su hotel para poder programar el servicio. Better to use a taxi and not use them or pay for their service. Vehicle batteries and gas containers are not allowed inside transit vehicles. Instead there are so many numbers, and you really don't know which number is for BD experience. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The only they cared for was tips and selling beers. I booked the service through Expedia. With 0 respect. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. I want to confirm a transfer booked through American Airlines. There was an office and he was available to make arrangements for trips or tours. So this is the 3rd time DB screwed us up. Their representatives were very rude . Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. Their representatives were very rude . Later it turned out not to be pertinent. If you use this company, be careful of the agents. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. Sun Shuttle Customer Service & Hours of Operation. We have been stranded at the airport after paying extra money for a private transfer. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. So we waited and waited and waited in the hot muggy heat for 30 minutes. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. They're very helpful. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Interior was broken, transmission was broken. We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. Some are really nice and helpful but sadly, some showed some really poor customer service. We had a private car pick us up and bring us back to the airport. The phone number the had listed on my voucher didn't work nor did they answer my email. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. They're very helpful. The person was very attentive and helpful. ALL PACKAGES. Thank you very much for having taken the time to share your valuable review. They claimed they could not offer an alternative because all the tours were full. Great, fast service every time I have used them. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. I want to confirm a transfer booked through American Airlines. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . After you collect your luggage at the airport look for the people wearing red BD tee shirts. We paid for everything up front. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. 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