On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. It may only be used to recoup losses when an item is returned used or damaged. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Just a heads up that you might want to to edit it for clarity. Tip Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Tip 2 business days after receiving the returned item. Annoying isnt it. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Select the percent you want to deduct from the refund amount. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) document.write (document.charset ? eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. In some cases, your response options may differ. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. A Not as Described case does not require you to return the item at your expense. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. We'll then ask the buyer to post the item back to you within 10 business days. Since they refunded you right away, you aren't required to return the item. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Create an account to follow your favorite communities and start taking part in conversations. Read our most popular questions and answers about handling return requests from your buyers. Select your reason for the return. The authenticator's address will be provided to the seller in the Order details. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. document.write (document.charset ? It may only be used to recoup losses when an item is returned used or damaged. Select the applicable selling categories. If the buyer does not ship the return by the specified date, eBay may close the return request. How do people alwats confuse this. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. See Partial refund guidelines. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. if (document.mmm_fo) document.write ("&mmm_fo=1"); Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. How is it a benefit? If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. The seller is required to respond and honor their returns policy. Thank you very much for your help! From my experience it does deter some buyers from initiating a return request. Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. This is a good option for low-value items. Its out of their hands at this point as the buyer filed the PayPal claim. This can be useful when the buyer isn't completely satisfied with their purchase. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. Withdrawals may be covered separately by the eBay vault. You are not alone. See our Partial refund guidelines for more details. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Create a list of items the rule applies to. The buyer requests a return in their My eBay and you'll be notified by email. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. The seller responds to the buyer's request. But once . But I certainly won't be surprised if I have to allow a return anyway. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. You can see it on the listing if it qualifies. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. For most purchases, buyers are refunded to their original payment method. 01:39 PM. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. I originally shipped the item via FedEx because it's cheaper for heavier items. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. New comments cannot be posted and votes cannot be cast. You can either: - accept the return and provide the buyer with a return label. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. if (document.mmm_fo) document.write ("&mmm_fo=1"); document.write ("&loc=" + escape(window.location)); Select your carrier and enter the tracking number. Enter the amount you wish to offer the buyer. And we had to let him. eBay Money Back Guarantee covers most transactions on eBay. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. Choose the item above to start resolving a return. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). eBay may hold the return request open for up to 35 business days after the date the return was accepted. '&charset='+document.characterSet : '')); if (!document.MAX_used) document.MAX_used = ','; eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. This is a good option for low-value items. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. The item was shipped and confirmed as delivered. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Who is looking out for us ? Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. Press question mark to learn the rest of the keyboard shortcuts. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I was not trying to show how it 'benefit a buyer". If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. See Partial refund guidelines. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Keep in mind that some returns can remain open for up to 35 business days. That decision is for him to be allowed to return it. Both buyers and sellers must meet all applicable return requirements. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); This is at the seller's discretion. The seller is required to respond and provide a solution to the buyer's issue. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. Learn more about our. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. We've outlined yourresponse options below. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. I received two return requests this evening. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If we're asked to step in to help, we may ask the buyer to return the item to you. eBay Money Back Guarantee programs on international eBay sites. Our video below also shows the steps you can take to offer a partial refund on eBay. 04-18-2022 A dialogue will open as you type your search terms. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Sellers are required to deliver the item as it was described in the listing. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. Should I wait for the seller to contact me? This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. - edited For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. 04-18-2022 If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. Its visible in my pictures even though I didnt see it nor did the buyer. It's become so bad that it's the topic of memes and the punchline of jokes. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Attach the label from your desktop or mobile device. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Im on the phone with eBay seeing what if any options I have. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . I've tried sending messages, and all he says is "it doesn't work". If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Tip. [CDATA[ Returns should be sent with tracked shipping that can be independently validated. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. In some cases, your response options may differ. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Buyer takes blurry 1990s cell phone photo and returns a different item. When a buyer opens a return request, the funds related to the sale may be put on hold. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Slow but it beats the stress and aggravations. Buyers can always submit a return request, even if your returns policy says you don't accept returns. document.write ("ebay seller doesn t accept returns
ebay seller doesn t accept returns
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