They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. I got an online quote and with no warning it increased in 1 minute by about 40. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thank you for posting your comments. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. What a get-out-of-jail clause that is! +1 833 780 0661, Britannia House,3-5 Rushmills Business Park,Bedford Road,Northampton,NN4 7YB, For complaints regarding the policy sale and service, Please email us at complaints or call us on +34 952 010 024. document.dispatchEvent(initEvt); - Calling from outside the UK: 0044 1604 210 845 Dear David Clark,Thank you for your 5 star review. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. false, Have a fantastic holiday. The advisor was very helpful and explained the various options available. Have a fantastic holiday. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. function initFlyouts(){ .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} function initCustomerAccountsModels() { didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Send your complaints and reviews - and we'll publish the best, and worst! Find out how we combat fake reviews. They have made a bad situations 10 times worse. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Travel Insurance Reviews | Read Customer Service Reviews of We hope this will continue to inform and provide insight to our employees on the decisions we make. Learn more about Resolver Pro and how to claim your business. ERGO Seguros de Viaje Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv I have given this review 3 starts because I found it very difficult to register online to open an account. But your website/automation are pretty poor, so only 3 stars. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. display: block !important; On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . Thanks for your feedback. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 We recognise there is still more work to do and are putting in place solutions to improve the response rates to customer enquiries and one that supports our team leaders and agents with these calls. Interview. Its quick, easy and totally free. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} font-family: "Open Sans" !important; You need to sharpen up the verification/activation mechanism. Dear Mr Brennan Thank you for taking the time to leave a review. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. Training team really try hard and overall enjoyed it. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Verify your email to use filters. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} Get started with your Free Employer Profile. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! - Sunday: 10am - 4pm. You can email us at info@staysure.co.uk Best and worst companies at resolving issues. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Date of experience: March 13, 2016 This place has lost all hope. We recognise that everyone has ups and downs in their lives and we are always there with support. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. If you need more help, please visit our FAQ Help Centre. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. _W.themePlugins = []; _W.recaptchaUrl = "https://www.google.com/recaptcha/api.js"; if(document.createEvent && document.addEventListener) { They pick and choose who is significant to you when they pass away. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Have a fantastic holiday. Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Dear Eric,Thank you for your 5 star review. Replies to negative reviews in < 24 hours. Warm regards,Emma, Very pleasant and helpful staff. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Staysure 7 Nov 2022 - Remote Customer Service Representative . Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Dear Geoffrey Brooks,Thank you for your 5 star review. My dad died whilst abroad, he was insured with stay sure. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Staysure Travel Insurance Reviews | Read Customer Service Reviews of document.documentElement.initCustomerAccountsModels++ Thank you. My mum had a fall abroad and broke her neck. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Instead, theyre full of the info you need to get things sorted. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Have a fantastic holiday. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} - Email address - Full name - Telephone no. } .wsite-button-inner {} Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. In the 4 years I was there I hit some sort of bonus each month. Will look around for my next policy. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. This was just batched in with any normal claim, just as if Id lost my purse. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. - Monday - Friday: 8.30am - 8pm Get in touch with us if youd like to make multiple changes to your policy. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Chased and chased and chased to pay. We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. We will do everything possible to ensure that you receive a high standard of service. Have a fantastic holiday. Consumer guides, newsletters, surveys and more! Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk Very friendly, knowledgeable and . We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. I had to deal with an out sourced company. How do I access my My Staysure account? - Staysure Support Staysure Customer Service Interview Questions | Glassdoor This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. I wasn't entirely happy with the service I got but I don't blame the staff for it. Were available during the following times: Contact Staysure customer service Resolver can help you send your complaints to Staysure. a:visited, Warm regards,Emma, anyone with medical conditions staysure are the people, Dear Lewis Baldacchio,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. I interviewed at Staysure (London, England) in Jun 2022. Thursday 29 December: 8:30am 8pm com_currentSite = "952359298347476581"; .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. "560799075470977588", David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Staysure Interview Questions (2023) | Glassdoor Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. A lot of pressures, every second of your day is reviewed! Av. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Clear All. The calls are non stop , its very busy and mentally exhausting . We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. a:active{ .fancybox-title {} Warm regards,Ross, I have had holiday insurance with you for a couple of years. Existing Travel Insurance - Staysure We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Northampton, NN4 7YB. If you want to claim on your policy you should contact the The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. I would like to reassure you that Staysure take all feedback about our products and services very seriously. You will receive a written acknowledgement within 5 days of raising your complaint. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Staysure "customer service" Reviews | Glassdoor Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. Have you been complained about? Your product is good, and well rated by others, so I gave you 3 stars. As I was desperate I bought it. Team leaders are always on hand if needed. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Dear WAMM71,Thank you for your 5 star review. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. {"navigation\/item":"
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