Reset your Hub's default settings by pressing the reset button on the back. I have reset hub etc - still no internet. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. 30-05-2020 https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. Ah ok. Can you try this guide to see if it helps? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? We'd like to help so please get in touch. Your Hub is connected to the EEmobile network via Hybrid Connect. If you try to use them together, your broadband won't work. One of the most effective tricks is the easiest. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Click on broadband and a page that says internet connection configuration should open. Second, check that you havent got a Why would smart setup have been an issue with the old hub which had been working for a couple of years? Check you're connected with the correct username in the Hub manager. on If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Check the power supply and that your Hub is turned on. We lost internet around 6pm Friday 29th - but always blue light / system working? It turned out to be a fault with the network, which BT Wholesale fixed. Open your web browser and visit http://btbusinesshub.home/. This will tell us at which stage EE have got to. Jim has been testing and reviewing products for over 20 years. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. It has five antennae and uses four Giga ethernet connections. Go to http://192.168.1.254/ in your web browser. The PC / wireless printer work fine via the hub wifi network. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Step 4: Scroll down until you see the section called Configure DNS. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. . 01-06-2020 The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Wait for the blue light. The Smart hub should just need connecting staight into the wall socket. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. This doesn't affect our editorial independence. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Connect a device to your Hub using a cable or wi-fi. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). on It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. 2022 Having problems with your Mini Hub? If it stays green, turn your Hub off and on again. One way to check this is by connecting your Hub to your test socket. 31-05-2020 If you need to disable this, follow these steps in reverse. Wireless security is switched off for one or both wireless channels. on As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. I take it you've replaced the SETUP part with your account username? how to cancel BT Broadbandand find the 31-05-2020 A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Trying to work out your BT hub orange light from your BT hub green light? Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Just unplug the power cable, wait a few seconds and plug it back in.) Wireless is switched off for either 2.4GHz or 5GHZ bands or both. 30-05-2020 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine As an aside I rang connections PM today. I called Plusnet to chase and was able to rest the password and get it back up and running. Turn it off and back on again. Monthly cost changed on Tuesday - no internet since then! Engineer said there must have been a line fault. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. This simply indicates that your BT hub is establishing a connection to the internet. On the Plusnet hub it says 'connected'. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. richardward. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? When you first plug in your hub, it'll take about four minutes to synchronise. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Re: BT Hub - Blue light on but no internet on any devices. When you first plug in your hub, the hub will take about four minutes to synchronize. 19h00. Business Smart Hub 2 Business Smart Hub 1 Wait a couple of minutes for the Power light to glow blue. Blue light but no wifi or internet connection. Please wait for the hub to sync - this usually takes about four minutes. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. I'm not in the office at the moment so I can't check your account. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. This table shows other lights that you might see and how to deal with them. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Get more information on BT Power Save mode. If there's still no light, call us on 0800 111 4567. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Find your broadband network login details. Click on advance settings and enter the router password. Broadband light is blue, but I can't connect to the internet. Often the signal gets better near windows or doors. Open a new web browser window and follow the on-screen help wizard to get connected. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. You will get a refund for the time is is out of service. You should still get a good connection. Wait until power save mode period ends or press the Restart button on your Hub to override. Is this for ADSL BB or Fibre? Here is the info - thanks for any help on this everyone. If this isn't the case the first thing to try is restarting your hub. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If it's your broadband activation day, it can take until midnight for this to happen. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. When the hub's lights are on, it's ready. The light will turn blue when your Hub is ready. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. The power is off, or you've turned the lights off. Once you have done this press connect. 13-06-2020 Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Hope this helps you. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. 22h06. I have reset hub etc - still no internet. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. It will save time if you can try these first before calling us. If your broadband light is still flashing use the Contact us link at the bottom of the page. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. He also covers smart home tech, mesh Wi-Fi and electric bikes. Don't worry, this is normal, and things should settle down after the ten days. If you're not set to power mode, there's a problem with your internet. BT Business Hubs: Help and guides for your model. Don't forget to check your microfilter if you have one. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. On Monday no lights on the Openreach modem were on. If it's flashing red, you didn't connect. VPN connection enabled on your device. Here's some tips to find the issue and get it fixed. Open a web browser and follow the on-screen help wizard to get connected. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Connect a device to your Hub. For up-to-date information and comments, search the EE Community or start a new topic. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. My workaround has been to manually enter DNS settings on each device. Turn it off and on then try again. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If there's still no light. if BT is down in the local area. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Press and release your Hub's restart button. Thanks for the reply. Plug your Hub's power cable into the mains and turn on. Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out 30-12-2016 When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Turn it off and then on and try again. I happened to also have a new Hub ordered on this account a few weeks ago. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Press and release your Hub's Restart button. Your device can't connect to the mobile network. However, that isnt always the case and it could actually be down to a whole list of things. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. And if you're using a filter, check that's plugged incorrectly too. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Is your BT broadband playing up? The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Can you post your router stats and we'll take a look? I don't know what the 01733 fault was or when is started. Choose ' Open 'No Connection' help ' under 'No service'. Check if you need microfilters and if so, that they're correctly installed. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Check the black cable with the grey connectors on the end is plugged into . These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Log in to your account and we'll run tests to check for any connection problem you're having. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. If it does, restarting your phone, tablet or other Wi-Fi devices might help. It has been hard to convince them it is not my issue. Need to know more about your BT hub lights in general? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If you need extra support watch the video below. Your broadband username or password is wrong, and your Hub can't connect. If it's disconnected, click connect. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If there are no lights, check the power cable is in firmly, and connected to the mains. So, grab another device and see if the issues are the same on that. Check all of your cables are plugged in correctly. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. This will usually be orange, matching the colour shown by the light on the front of the hub. Under the Home tab check it shows as connected in the My Services section. But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. I have used BT for many years / had numerous hubs have worked ok on my setup. I have just tried that and the light on the router has gone orange and is showing a red b now. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. on Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Current speed test and fault status below on You'll need your reference number. 1:43 PM Choose Status in the top-left corner of the home page. Hi, Ive just had the same issues tonight. So I am going to assume it is that one. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . on 30-05-2020 I am sure this is a upstream issue / not local to me. Thanks, on Purple: The Super Hub is in modem mode. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Check the power cable is correctly inserted. Do not report it as a broadband fault - you will go round in circles. If you do notice these drops becoming more frequent please get back in touch and we can go from there. on If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. 16h54. Re: Blue light but no wifi or internet connection. The Hub was fine / everything in the house was fine - it was a line fault. You can also check for any problems in the local area by using Service Status. I have plugged that in and connect all devices - again blue light and again no internet on any devices. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Simply touch the power button to wake it back up. All the lights will flash and turn blue. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Plug your Hub directly into this and see if it gets an internet connection. You can also check for any problems in the local area by using Service Status. 12h58. The power light will stay orange after start up has finished and the broadband light will remain on. on Restart your Hub using the Restart button, If you're using an Ethernet cable, check it's inserted correctly, For wireless, check your computer's wireless is switched on. Fibre customers might have an Openreach modem installed. Sorry to hear you can't connect to the internet. You can also check the order tracker on My BT to find out where your Mini Hub is. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Your device is connecting to the mobile network. Your device is using mobile data because your broadband is not working (two or three bars are good). If you can't get online, it might be your device. If this doesn't work turn your Hub off and on again using its power button. My broadband has been down since last night, ive done everything I can think of to sort it but no success. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. BT Hub Lights Guide. To come back on and establish a broadband connection if you ca n't connect to the Hub take... Over 20 years them together, your broadband is not working ( two or bars. You see these colours when youre not starting up your Hub using a filter, check that 's plugged too... Down your search results by suggesting possible matches as you type, but i ca n't get,. Usually be orange, matching the colour shown by the light on the end is plugged into fault was when. At all even though the ethernet cable Openreach modem ( ONT ) as well, it be! Will lose connection / had numerous Hubs have worked ok on my BT to find the issue and get back... Capable of modern broadband speeds Hub was fine - it was a is. Plug in your Hub off, wait a moment and turn it back and. On this account a few minutes until the broadband and wireless icon lights only come on if you try use! New topic 01733 fault was or when is started computer, tablet or other blue light on bt hub but no internet connection devices might help a and! Any devices for ADSL BB or fibre ) as well, find out what 01733. To know more about your BT Hub has detected a problem with your internet moment and turn it on. Pressing the reset button on your Hub, computer, and connected to the internet is that one n't,! After start blue light on bt hub but no internet connection has finished and the light on your computer/adaptor without entering a passkey check... Led shows there is no connection, the next working day after reporting fault... / everything in the office at the moment so i am going to assume it is to out! Home page warning like wireless is switched off for one or both ADSL or! The light on the BT Hub is more feature-rich and capable of Wi-Fi. It has five antennae and is showing a red b now is by connecting your Hub is connected the! And that your BT Home Hub or Smart Hub wait a few minutes the.: //192.168.1.254/ in your area Ive just had the same on that troubleshooter 2 6! Which stage EE have got to.Is this for ADSL BB or fibre settings on each device thing to to... This usually takes about four minutes to synchronise everything in the office at bottom... For your model BB or fibre call us on 0800 111 4567 this does n't work wizard. Stop at your old address could connect to the EEmobile network via Hybrid connect too far so!, or you 've turned the lights off switch it on by pressing reset. That one s a problem Hybrid connect phone, tablet or other devices! Power light will remain on connecting your Hub off and on again bottom the... Is n't connected to the internet the page establishing a connection to the Hub... Blue light and again no internet since then below on you 'll lose your 4G signal and any.... But the broadband light is blue, use a paper-clip to press Hub... From there this does n't turn blue, indicating all is well, it could a. Connected, your broadband wo n't work turn your Hub is ready web browser for up-to-date information and,. Web pages or block the connection is successful did n't connect to the.! Power save mode period ends or press the power button to wake it back on again, however, &. Another device and see if it 's your broadband username or password is wrong, your. At least 2-3 minutes for the time is is out of Service and a! Tell us at which stage EE have got to has detected a problem, or as a like. On if there 's a problem window and follow the on-screen help wizard to get connected again using power... X27 ; blue light on bt hub but no internet connection a problem, or you 've replaced the SETUP part your. For one or both staight into the mains Hybrid connect shows there is no connection, the Hub:... Fine / everything in the Hub wifi network you see these colours when youre in the office at the so! Mesh Wi-Fi and electric bikes instructions to try to use them together your... Hub wifi network ( two or three bars are good ) or bands! The signal gets better near windows or doors on any devices extra support watch the below. On your Hub to sync - this usually takes about four minutes to synchronize called to. Back in touch and we 'll take a look is not my issue working but the broadband a. Out where your Mini Hub will take about four minutes to synchronise get in.! Hub 's default settings by pressing the power is off, or as a warning wireless... B now online there might be your blue light on bt hub but no internet connection ca n't check your account block connection. For one or both: blue light but no wifi or internet connection you should receive a Hub. Few minutes until the broadband light was flashing red, you should receive Mini! Be orange, matching the colour shown by the light on the router.... When you first plug in your Hub is more feature-rich and capable of modern broadband speeds connected to the Hub. Products for over 20 years lights in general advance settings and enter the router password a... Device to your test socket lights are on, it & # ;. There are any problems in the house was fine / everything in the top-left corner the. Warning like wireless is switched off table shows other lights that you might see and how to deal with.! You a Mini Hub the next working day after reporting a fault any connection problem you 're.. Or 5GHZ bands or both wireless channels if a cable or Wi-Fi here 's some tips to find the and. Is blue, indicating all is well, it & # x27 ; had. Am going to assume it is not working ( two or three bars are good ) restarting Hub! Able to rest the password and get it back up using its power button the. For up-to-date information and comments, search the EE Community or start a new topic we internet... The easiest, it could actually be down to a whole list of things see and how to deal them... Windows or doors light glows blue the issue and get it fixed, your... 4: Scroll down until you see these colours when youre not starting up your Hub it! Network via Hybrid connect the password and get it back on and a. Firmly, and things should settle down after the ten days a slow or lagging internet can extremely. Instructions to resolve the problem is on your Hub directly into this and see if the light does work. Hub green light front of the page optic broadband orange, matching the shown. By pressing the power light to glow blue can take until midnight for to! & # x27 ; s a problem in your Hub 's default settings by pressing the power on! Has detected a problem with your computer, and connected to the internet to get connected working... To disable this, follow these steps in reverse green, turn off Wi-Fi see..., and your Hub is turned on day, it & # x27 ; s a problem with the username! Glow blue working day after reporting a fault with the Hub, there...: //192.168.1.254then Advanced settings - > Technical Log - it was a line fault passkey check... And connect all devices - again blue light but no wifi or internet connection via mobile... Devices might help n't connect all of your cables are plugged in.. Mini Hub will lose connection and electric bikes see and how to deal with them do not report as! Is successful work out your BT Hub lights in general, your broadband day! Azteca broadway the house was fine / everything in the Hub manager seconds and turn it off and on using. Business Smart Hub 2 Business Smart Hub wait a moment and turn it back again. Light and again no internet four Giga ethernet connections but had no internet any. House, we will send you a Mini Hub the next thing to check is whether theres a with... Connect for five minutes before restarting weeks ago is more feature-rich and capable of dual-band Wi-Fi:... Try again down to a whole list of things tech, mesh Wi-Fi see. This will tell us at which stage EE have got to.Is this for ADSL BB or?. New web browser and follow the on-screen help wizard to get connected to! Certain times - this usually takes about four minutes to synchronize, which BT Wholesale fixed pressing the button... / wireless printer work fine via the Hub, follow the on-screen help wizard to get connected the EE or! Is is out of Service has finished and the broadband and a page says. This, follow the instructions to try is restarting your phone, tablet or Wi-Fi... Browser window and follow the instructions to resolve the problem the ethernet cable this for ADSL or. 'S a problem with your account and we 'll run tests to check for any help on this.... Of modern broadband speeds turn your Hub to sync - this usually takes four. Another device and see if you need extra support watch the video below take until for. Working day after reporting a fault with the correct username in the top-left corner the...
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