Was this reply helpful? Can you get notifications from other apps? Spice up your small talk with the latest tech news, products and reviews. I haven't been getting my verification notifications since I got my new phone a while back, and I couldn't get the code sent to my number then bc my old phone was messed up so I had to change the number to another phone to get the code and then it said that bc I have tried to many times it still wouldn't let me log into my account!! How-To Geek is where you turn when you want experts to explain technology. If you need to recover your accounts on a new phone, youll have to turn on the backup option on your old one. When App Lock is enabled, youll be asked to authenticate using your device PIN or biometric every time you open Authenticator. For more information, review the Microsoft Privacy Statement. Any personal data collected is limited to information needed to help troubleshoot app issues. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. For example, if we use WIFI. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. This permission is required for sending notifications to verify your identity. Can you get notifications for some accounts on the app, but not others? If you want to completely uninstall the app, you need to first unregister the app in the app settings. Then, select Add method in the Security info pane. There is no QR code to scan on my laptop using the authenticator app. Once the app generates a code, you will be able to log in to your account with it. By moving to Safari, the whole sign-in process happens in a single app, allowing you to sign in to the app successfully. It can also be used to sign in to apps and websites that support Microsoft Authenticator. Where do I change priority to higher so that I receive the notification. If you are still not able to add your account, please reach out to your admin. To do this, open the Microsoft Authenticator app and tap the menu icon (three dots in the upper right corner). A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Maybe it was turning off wifi. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This type of notification is often used by banks and other financial institutions in order to protect their customers information. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Most accounts provide backup codes you can use if youve lost or damaged your phone. Q: What if my employee or student has multiple work or school accounts? 01:14 PM. Q: Im trying to sign into an iOS app, and I need to approve a notification on the Authenticator app. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. Do you try to delete accounts on Microsoft Receive data from the internet. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. You don't need to find this code and enter it because Authenticator finds it automatically in the text message. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. You must have an Authenticator app installed on your device in order to use it. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. On Android, Microsoft recommends allowing the app to access location all the time. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. If possible, you could install older version Microsoft Authenticator APP, you could search the installer file on Google. I am now receiving notifications as expected and all approvals are working. I have not uninstalled the app from the old phone because I wanted to test it first. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Then install Microsoft authenticator on your new phone and tap "Begin Recovery." Samsung users will also be able to view websites they recently visited on their phone from their computer, Microsoft said. On a side note, can you describe how you were able to define authentication methods per conditional policy? Check if your devices get notifications when the app is open or closed. If this occurs to you, reach out to your support admin for help, and provide the following details: Use Azure MFA (Azure Multi-Factor Authentication), not MFA server.. Q: Does Authenticator use App Transport Security (ATS) on the iOS version of the app? Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. On the next screen, you can select onStop sync and remove all autofill data. Microsoft is also providing Outlook with a similar service. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. after changing that the notifications are prompt on my android. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Password autofill won't sync work or school account password for your users. Hi everyone. The specific permissions you see will depend on the type of phone you have. Its essentially the same process you went through when you set up the account originally. Non-personally identifiable usage data, such as aggregate details about success or failure of important operations that are used to detect decreased reliability and bugs. This helps add extra security so that even if someone else has access to your device, they can't fill or see your password, because theyre unable to provide the biometric or device PIN input. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Passwords are synced over an SSL-protected HTTPS connection, which helps prevent an attacker from eavesdropping on sensitive data when it is being synced. Open Microsoft Authenticator on your old phone, go to Settings, and enable cloud backups. Reinstalling doesn't work either. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. 1. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. We have recently implemented MFA with a conditional access policy. Can I continue authenticating using the app? The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Next, youll need to install Microsoft Authenticator on your new phone. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. but the amazing thing is they can reach other web-pages like google or Yahoo. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? CSP Partner security requirements where this community is meant for. After you tap the Contoso account tile, the verification code is visible in full screen. May 31, 2022 . After that, starting Company Portal application again, Authenticator started to work as expected. You might need to talk to your service provider to help with the Android or Apple notifications channel. 2023 CNET, a Red Ventures company. The Authenticator app is not required for all accounts. A: To stop syncing passwords in the Authenticator app, openSettings>Autofill settings>Sync account. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. Much thanks mate! Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? Prevent phone from sleeping. Unlike a password, we don't want you to remember this number. We previously sent these notifications only through email and SMS. The Authenticator app, which works in conjunction with a number of MFA tools, allows you to sign into your online accounts using a code generated by the app. Follow the iOS prompts to grant that permission. If you register your device with your organization, your organization can change this policy on your phone. Jul 24 2020 My MS Authenticator app does not show any 6 digit one-time-tokens. Finally, add the account again and turn authenticator backup back on again. Q: Will my employees or students get to use password autofill in Authenticator app? However, I now get three notification sounds after approving the request. Please try the above suggestion and if there's any update, feel free to let us know. Some work and school accounts require an additional PIN whenever you verify your identity. Q: What ifAutofillis not available for me in Settings? The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 I have been trying to log in to my Microsoft account on my new laptop. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40.
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