Excess Protection covers up to USD 1000 of your excess. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Garantljuk, hogy minden rtkels vals. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Cancellation Protection can be purchased only at the time of booking and is not refundable. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. You may also add additional drivers at the rental counter when you pick up your car. We do not delete personal data on the request of a third party. We use dedicated people and clever technology to safeguard our platform. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. they are untrustworthy. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. It is entirely up to the Car Rental Company whether they decide to do so or not. Due to this protection, it cannot be read by any third party. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Fill in your personal information and state what you wish to cancel or amend. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Companies can ask for reviews via automatic invitations. When you rent a car, you will usually need deductiblecoverage. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. If you have any questions, please feel free to contact us. Due to this protection, it cannot be read by any third party. Wisecars does not own any physical locations or offices. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Here are 8 tips for writing great reviews. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. This is the second time we have booked with Wisecars and had amazing service. It is one of the scummiest business models I have ever seen. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. @ Vicpak. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Dominik B was very helpful and nice.However the site is not the best. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. It goes against our guidelines to offer incentives for reviews. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If not, you will need to purchase the cover at the car rental company counter. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars cannot amend the drop-off time once the rental has already begun. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. Never ever use Wisecars. Date of experience: 07 February 2023. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. This one doesn't really need an explanation. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Your browser settings can be set to inform you before receiving a Cookie. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars believes in protecting your privacy. Manage bookings effortlessly. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Powered by, We use cookies to give you the best experience. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. All bookings include free cancellation up to 48 hours before the pick up time. Use small print to hide from truth. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. To improve our service and website, we may use small data files known as Cookies. Alternatively, just sign in or register using your Google or Facebook account. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. So you can bag the best deal with total flexibility to change your plans if you need to. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Anyone can write a Trustpilot review. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. This information must be sent via email and give Wisecars the relevant details of the incident. When picking up the car, every driver must present their licence. One of our helpful agents will be in contact with you to address the request. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars employs limited use of cookies for your safety and does not store any personal data. 8 Feb 2023. In most locations, the minimum renting age is 21 years. She was very kind and helpful! 21 helpful votes. If you want to add someone as an additional driver, they will need to be with you when you go to pick up your car. You will have to leave a deposit for the fuel. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars does not take responsibility for partners response times. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. We do not delete personal data on the request of a third party. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The use of our website signifies your acceptance of these Terms of Service. In such circumstances, we will cancel your booking with no liability whatsoever. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. Please note, making a new booking may result in the change of the Car Rental Company. Wisecars does not own any physical locations or offices. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. As with any amendments, just scroll down to the bottom of this page and create a support ticket. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Reply from Wisecars. Your voucher will clearly state the address of your vehicle supplier. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If not, you will need to purchase the cover at the car rental company counter. In that case, please contact your bank for additional details. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. 1 Previous_Golf_5959 2 mo. The Car Rental Company must give its consent to repairs and replacements. Amendments can only be made up to 48 hours before the pick-up time. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Great help received from the kind persons on whatsapp chat yesterday and today. Alternatively, just sign in or register using your Google or Facebook account. In all these cases, you will receive no refund of the money you have paid. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. No way has this company got 4.5stars. All rights reserved. Keep copies of all relevant documentation you are asked to complete. You have a guaranteed booking with us and with one of our trusted premium suppliers. All rights reserved. Please read carefully the terms of the Car Rental Agreement before signing it. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Wisecars does not take responsibility for partners response times. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. 6 In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. You may need an international driving permit (IDP) to drive in some countries. What's Wisecars' cancellation policy? Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Wisecars is an online vehicle rental broker. In all these cases, you will receive no refund of the money you have paid. Please note that all additional drivers must also show a valid driving licence at pick-up. There rating is probably false and it never mentioned a basic passage. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars.
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